Spread ten / Left leaf / Asking what is kept
What this office records and for how long
A short answer, written in the same vocabulary as the rest of the book: what is held, where it is held, and who reads it.
“Before I order — what do you actually keep? And does this website track me, because I notice it didn’t ask me about cookies.”
The second question first, because it is the easier one. This site did not ask about cookies because it does not set any. There is no analytics on it, no tag, no pixel, no embedded video, no map frame and no third-party script of any kind. The two tools — the step counter on the picking spread and the trigger sheet on the stock spread — do their arithmetic inside your browser and send nothing anywhere; there is no form on this site that transmits, and no field anywhere on it that asks for a name.
One request does leave your browser for somewhere other than this address: the stylesheet for the two typefaces, Caudex and Spline Sans, which is fetched from Google’s font service. Every other file here — the stylesheet, the script, the two favicons — comes from this site’s own folder, and the drawings are in the pages themselves rather than loaded as images.
Spread ten / Right leaf / What is actually held
What the order desk records
Against an order, and only because an order cannot be picked, packed, sent or put right without it:
| What | Why it exists | Where it is |
|---|---|---|
| The delivery address and the name on it | A parcel is labelled with it, and a carrier is handed it | Order record, and printed on the label |
| An email address | Confirmation, the despatch message, and any question the desk has to ask before picking | Order record |
| The lines ordered and anything written with them | It is the order. The free text is kept in the words it arrived in | Order record |
| Access and timing notes | They are printed on the label, which is the only place they are any use | Order record, and on that label |
| Pick note, check sheet, packing note, manifest line | Together they show what was picked, by whom, what it weighed and when it was handed over | The order file |
| Return reference, reason and grade | A return cannot be matched, inspected or adjusted without it | Return record, against the original order |
| Correspondence to the order desk | An order amended by email is an order whose record is in the email | Mailbox, against the order reference |
What is not recorded: payment card details, which this office never sees and never holds; any profile of what somebody has looked at; and anything at all about a visitor who has not placed an order, because nothing here is watching.
Right leaf / Keeping and discarding
How long each thing is kept
Records that are part of a transaction — the order record, the documents the order became, and the return record where there is one — are kept for as long as the company and tax records law requires, and they are kept complete rather than trimmed, because a partial record is worse than none when a question is asked years later.
Correspondence that has been read into an order record is kept with that order. Everything else — a question that did not become an order, a message about a range — is kept only while it is being answered.
Paper is kept in the unit at the registered office and nowhere else. A posted order form is the only copy of itself and stays with its order file until that file is closed.
Right leaf / Asking
How to ask what is held
A correction is written on the record, not over it.
Write to the order desk at orderdesk@kelvoro.store with the order reference and you will be sent what is held against that order. Without the reference, the address the order went to and the email it was placed from will find it.
Anything that has to be corrected is corrected on the record, with the correction dated and the original wording left legible underneath it — the same way an amendment is handled on the orders spread.
Kelvoro Limited is registered in England and Wales, company number 17429021, at 102 South Terrace, Middlesbrough, TS6 6HH. That address is the registered office and it is also the floor: the records described on this leaf are in the same building as the bays they describe.